We vbk NARI spices and foods take great care in preparing and delivering fresh, high-quality food products. Due to the perishable nature of our items, we follow a strict no-return policy.
Returns
We do not accept returns once the order has been delivered. This ensures food safety, hygiene, and quality for all our customers.
Refunds & Replacements
We’re committed to making things right if something goes wrong. You may be eligible for a refund or replacement under the following conditions:
- You received a damaged or leaked package
- You received the wrong item
- The product is spoiled or unfit for consumption upon delivery
How to Request a Refund
To help us resolve your concern quickly, please:
- Contact us within 24 hours of delivery
- Share clear photos/videos of the product and packaging
- Provide your order details
Once verified, we will initiate a refund or replacement at our discretion.
Refund Processing
- Approved refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method
Non-Refundable Situations
Refunds will not be applicable in the following cases:
- Change of mind after shipment
- Incorrect shipping details provided by the customer
- Delay caused by courier partners beyond our control